topic Re: No internet in Broadband

No internet

Emma455 — Tue, 08 Jul 2025 18:42:19 GMT

I've had no internet for over a week when I check my connection it says there's an issue in the area how long does this usually last. And will we be refunded this months bill as we've not yet been able to use it.

Re: No internet

caesarome — Tue, 08 Jul 2025 18:45:25 GMT

@Emma455 wrote:

t says there's an issue in the area how long does this usually last

It will last as long as Openreach take to fix it, they aim to respond to such issues within two working days but this can take longer if they need to do extra work to carry out the repair like dig up roads or paths etc as they have to get the relevant permissions first.

@Emma455 wrote:

And will we be refunded this months bill as we've not yet been able to use it.

A refund no but you would qualify for automatic compensation credit from the date you reported it to Sky as per this:

https://www.sky.com/help/articles/auto-compensation

Re: No internet

Daniel0210 — Tue, 08 Jul 2025 18:52:19 GMT

@Emma455

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.