My WiFi connection is down

Reece252 — Tue, 08 Jul 2025 00:37:05 GMT

My WiFi is not working iv tried following the steps to reconnect but it hasn't wirked

Re: My WiFi connection is down

Daniel0210 — Tue, 08 Jul 2025 04:35:55 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If your broadband still isn’t working after 7am use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

topic Re: My WiFi connection is down in Broadband

My WiFi connection is down

Re: My WiFi connection is down