topic Re: Internet not working in Broadband

Internet not working

Ells13 — Mon, 07 Jul 2025 23:36:40 GMT

Internet dropped about 30 minutes ago. Reset router about 4 times and still nothing?!

Re: Internet not working

Andyevans1980 — Mon, 07 Jul 2025 23:58:13 GMT

Same for me, this happens a lot at night but tends to be for 10-15 minutes. App always says it's fine (pointless) but this time it's getting on for an hour and still orange lights. Why have an app if it doesn't report correctly

Re: Internet not working

RosieA — Tue, 08 Jul 2025 00:00:24 GMT

Same problem. Sky thinks it's ok but no WiFi at all. So much for their good service. This isn't the first time either. I need a good explanation but doubt if they monitor these chat threads and if they do probably going to keep schtum

Re: Internet not working

Lotte19660 — Tue, 08 Jul 2025 00:35:20 GMT

So their chat is online. This is their response about everyone going through this issue right now.... So helpful oh but don't worry its clearly not a fault on their side 😂😂 absolute joke the tracker doesn't actually show faults

Thanks for your patience 've completed the line test, and everything appears to be working correctly from our side However, since you've confirmed that you're still experiencing an internet outage and are unable to get online, -

willescalate this issue to our network team for further investigation.

Meena -1:23 AM

Thank you for your patience, and I'm really sorry you're experiencing this issue and I have Escalate to network successful thank you for let us knowing that many are facing internet issue so I will update to concern team and we try to fix the issue and for the service that you have not received you will be getting automatic compensation for the service that you have not recived.

Re: Internet not working

Daniel0210 — Tue, 08 Jul 2025 04:39:18 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.