https://helpforum.sky.com/t5/Broadband/Tapo-security-cameras-won-t-connect/m-p/5030925#M501336 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1941.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/111538iC7AD184EF81808D6/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1941.png" alt="IMG_1941.png" /></span></P><P> </P><P>Just had broadband fiber installed, it was a faster internet for cheaper price of my old one. Anyway engineer been today all good except my security cameras. I have indoor &amp; outdoor Tapo cameras &amp; will not connect to the new broadband. When the cameras are on &amp; ready to instal alls good, i select the camera Wi-Fi to install cameras it comes up straight away no internet access, iv tried selecting use data instead but nothing. Iv unplugged router, started again, unplugged cameras, followed all instructions &amp; still nothing. But the old Wi-Fi had no problem &amp; was quick to install. Could there be a protection stopping access for the cameras. Iv googled but nothing comes up, iv tried everything including resetting everything.&nbsp;</P> Mon, 07 Jul 2025 20:09:24 GMT Bigbird4 2025-07-07T20:09:24Z https://helpforum.sky.com/t5/Broadband/Tapo-security-cameras-won-t-connect/m-p/5030925#M501336 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1941.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/111538iC7AD184EF81808D6/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1941.png" alt="IMG_1941.png" /></span></P><P> </P><P>Just had broadband fiber installed, it was a faster internet for cheaper price of my old one. Anyway engineer been today all good except my security cameras. I have indoor &amp; outdoor Tapo cameras &amp; will not connect to the new broadband. When the cameras are on &amp; ready to instal alls good, i select the camera Wi-Fi to install cameras it comes up straight away no internet access, iv tried selecting use data instead but nothing. Iv unplugged router, started again, unplugged cameras, followed all instructions &amp; still nothing. But the old Wi-Fi had no problem &amp; was quick to install. Could there be a protection stopping access for the cameras. Iv googled but nothing comes up, iv tried everything including resetting everything.&nbsp;</P> Mon, 07 Jul 2025 20:09:24 GMT https://helpforum.sky.com/t5/Broadband/Tapo-security-cameras-won-t-connect/m-p/5030925#M501336 Bigbird4 2025-07-07T20:09:24Z https://helpforum.sky.com/t5/Broadband/Tapo-security-cameras-won-t-connect/m-p/5031111#M501406 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A><BR />&nbsp;</P> Tue, 08 Jul 2025 08:23:54 GMT https://helpforum.sky.com/t5/Broadband/Tapo-security-cameras-won-t-connect/m-p/5031111#M501406 Addie15 2025-07-08T08:23:54Z