Poor WiFi and broadband .

Jennifer1777 — Mon, 07 Jul 2025 19:02:49 GMT

My spouse works from home sometimes and the connection on his computer is so poor that he is having to go into town to work . We have tried everything you suggest but still the connection is poor . Upstairs is the worst - my daughter cannot get WiFi in her room and has to use her data . This is not acceptable for what we are paying and what we thought we would receive . Please help or let us go to another provider . With thanks

Re: Poor WiFi and broadband .

caesarome — Mon, 07 Jul 2025 19:26:49 GMT

@Jennifer1777

You are not talking to Sky support on here as this is where customers of Sky help each other.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If no faults are found and wifi is not working in certain rooms then if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

topic Poor WiFi and broadband . in Broadband

Poor WiFi and broadband .

Re: Poor WiFi and broadband .