topic Re: Ordered April, still waiting installation in Broadband

Ordered April, still waiting installation

Chantelc — Mon, 07 Jul 2025 14:32:51 GMT

I ordered new broadband back in April, i am still waiting for the openreach engineer to call out, it has been cancelled several times.

What is the hold up and why is it taking so long to get the works completed?

I now have to wait til August and more than likely it will get rescheduled again.

I am not happy at all, i changed as i needed my broadband bill lowered.

What are my options?

Re: Ordered April, still waiting installation

Daniel0210 — Mon, 07 Jul 2025 14:37:15 GMT

@Chantelc
You aren’t contacting Sky Customer Services here. This is predominantly a customer led discussion forum where Sky customers are available to help other customers.

What reason have Sky given you (probably passed to them from Openreach) for the delay?

Re: Ordered April, still waiting installation

cookiemonsteruk — Mon, 07 Jul 2025 14:37:53 GMT

@Chantelc

Could you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Ordered April, still waiting installation

TimmyBGood — Mon, 07 Jul 2025 16:55:58 GMT

@Chantelc

Typically that kind of delay is where the new contract is going to be provisioned by underground FTTP but there isn't an optical connection or a usable duct to the address at the moment.

The results from the link which @cookiemonsteruk posted will verify this.