Internet down

mariaxint — Mon, 07 Jul 2025 10:29:17 GMT

Hello,

I have been trying to connect to the internet for at least 2-3 hours now. My hub has an orange light on Voice and a very light green (not the usual green light I see on the rest of the lights) on Internet.

Please help me troubleshoot.

Kind Regards

Maria

Re: Internet down

Daniel0210 — Mon, 07 Jul 2025 10:31:20 GMT

@mariaxint
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

topic Internet down in Broadband

Internet down

Re: Internet down