topic Re: Broadband very slow in Broadband

Broadband very slow

jt49 — Sun, 06 Jul 2025 10:43:44 GMT

Can anyone help. Our broadband speed has been about 21mb for the last few years but this last few months it's only between 5-10mb, we have a guarantee speed of 18mb so I think I can terminate our contract without any charges. Our neighbour has a current speed of 24mb how can this happen???

Re: Broadband very slow

JimM1 — Sun, 06 Jul 2025 10:51:11 GMT

@jt49 Have you run any off the diagnostics, or called sky to have a look incase you have developed a line fault and speed is sacrificed to keep you connected!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

And also the other detail that you asked about.

Sky Speed Guarantee | Sky Help | Sky.com | Sky Help | Sky.com

Re: Broadband very slow

jt49 — Sun, 06 Jul 2025 11:46:55 GMT

I've ran the test and came back with poor speed to your hub

Re: Broadband very slow

JimM1 — Sun, 06 Jul 2025 11:49:57 GMT

@jt49 Can you post up your hub stat's from the link below and just exactly as you see also on the link.

How to read your Sky Hub statistics

Re: Broadband very slow

jt49 — Sun, 06 Jul 2025 11:58:28 GMT

Re: Broadband very slow

JimM1 — Sun, 06 Jul 2025 12:11:03 GMT

@jt49 Once your picture is approved for viewing will take a look at it!

Re: Broadband very slow

JimM1 — Sun, 06 Jul 2025 13:24:32 GMT

@jt49 Your picture image is so poor that there is NO way to look at it in any detail! Can you redo it and it has to be larger and better to see!

Re: Broadband very slow

jt49 — Sun, 06 Jul 2025 13:53:42 GMT

hope this works

Re: Broadband very slow

JimM1 — Sun, 06 Jul 2025 14:05:35 GMT

@jt49 Not much better but hopefully you can see it, anyhow you have a noisy line and you need to call sky, have them run the diagnostic at there end hopefully it is outside your home fault and will take a service visit from OR to fix!

Re: Broadband very slow

JimM1 — Sun, 06 Jul 2025 14:57:46 GMT

@jt49 Old picture from way back in the day did not keep them all but will give you something to compare against as could not see what you have, is fttc landline but now on FF500 as the service.

Old picture