topic Lousy service in Broadband

Lousy service

Frustrated+of+Lew — Sun, 06 Jul 2025 11:44:49 GMT

I'm losing Wi-Fi internet several times a day, for 10-15 minutes each time. Also, 4G isn't working properly so I can't switch to that. What is going on?

I have a Sky Max router, my broadband and mobile are all with Sky

Re: Lousy service

caesarome — Sun, 06 Jul 2025 12:08:19 GMT

@Frustrated+of+Lew

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Lousy service

Frustrated+of+Lew — Sun, 06 Jul 2025 12:20:49 GMT

I can only run the service checker once Wi-Fi has reconnected. At which stage the checker tells me Wi-Fi is working...

There is an aluminium cable (!) from the junction box into my home. Openreach have been to 'fix' the connection many times but have no plans to solve this by installing fibre in my area. Nor is there 5G coverage.

Some neighbours have given up and switched to Starlink but I'm not keen to make Musk any richer!

Re: Lousy service

TimmyBGood — Sun, 06 Jul 2025 12:25:57 GMT

@Frustrated+of+Lew wrote:

There is an aluminium cable (!) from the junction box into my home. Openreach have been to 'fix' the connection many times but have no plans to solve this by installing fibre in my area.

Copper-clad aluminium (CCA), presumably.

The national FTTP rollout is due to continue until December 2026 and will hit about 85% coverage: remaining properties are deemed to be outside the commercial scope because they will cost more to reach than all future revenue from circuit rental cancelled generate.