topic Re: No connection to Internet in Broadband

No connection to Internet

Robert181 — Sat, 05 Jul 2025 17:53:55 GMT

Last night you changed Internet speed now I have no Internet

Re: No connection to Internet

caesarome — Sat, 05 Jul 2025 18:29:51 GMT

@Robert181

As this is a customer helps customer forum then nobody here changed anything.

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No connection to Internet

JimM1 — Sat, 05 Jul 2025 18:42:02 GMT

@Robert181 Did you have a requested speed upgrade, that is a call to sky for you and time is getting short if you want it checked by this evening!

Re: No connection to Internet

Robert181 — Sun, 06 Jul 2025 11:56:02 GMT

They downgrade the speed as i complained about the price d they put on cheaper rate slower speed and now no Internet at all worked for i hour great to nothing

Re: No connection to Internet

JimM1 — Sun, 06 Jul 2025 12:09:44 GMT

@Robert181 You do not say what you had then to what you have now, and if sky did change it all, may be worth switching everything off for 10 minutes and starting from there.