https://helpforum.sky.com/t5/Broadband/Sky-wi-fi/m-p/5029386#M500893 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4428274">@Jin3</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 05 Jul 2025 18:29:00 GMT caesarome 2025-07-05T18:29:00Z https://helpforum.sky.com/t5/Broadband/Sky-wi-fi/m-p/5029321#M500880 <P>I cannot open web browser s or make calls on WhatsApp at home while connected to the home WiFi, but all is well when I disconnect WiFi from settings and use my mobile data, please can anyone help as I am too old to understand&nbsp;</P> Sat, 05 Jul 2025 16:42:13 GMT https://helpforum.sky.com/t5/Broadband/Sky-wi-fi/m-p/5029321#M500880 Jin3 2025-07-05T16:42:13Z https://helpforum.sky.com/t5/Broadband/Sky-wi-fi/m-p/5029386#M500893 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4428274">@Jin3</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 05 Jul 2025 18:29:00 GMT https://helpforum.sky.com/t5/Broadband/Sky-wi-fi/m-p/5029386#M500893 caesarome 2025-07-05T18:29:00Z