topic WiFi problems in Broadband

WiFi problems

Kim6725 — Sat, 05 Jul 2025 10:09:59 GMT

My WiFi keeps dropping on and off- has been like this for around a week now

Re: WiFi problems

Daniel0210 — Sat, 05 Jul 2025 10:23:53 GMT

@Kim6725
Wi-Fi is the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

Re: WiFi problems

Deb130 — Sat, 05 Jul 2025 10:27:13 GMT

I've got the same issue

Re: WiFi problems

Daniel0210 — Sat, 05 Jul 2025 10:39:07 GMT

@Deb130

Same advice. You'll need to contact Sky if it doesn't help.

Re: WiFi problems

Deb130 — Sat, 05 Jul 2025 11:41:52 GMT

Keeps telling me to report online which sends me round in circles. Can't get hold of a human

Re: WiFi problems

Daniel0210 — Sat, 05 Jul 2025 11:43:50 GMT

@Deb130
To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: WiFi problems

Deb130 — Sat, 05 Jul 2025 15:41:52 GMT

Thank you! I got through to someone

Re: WiFi problems

Deb130 — Sun, 06 Jul 2025 13:53:47 GMT

So they couldn't fix the issue but did try to upsell me a better package - not impressed may go elsewhere