topic Re: HELP in Broadband

HELP

Christine-- — Fri, 04 Jul 2025 12:23:47 GMT

It says my broadband is working. It says my WiFi is working and it says all equipment is working and connected properly. It either keeps coming up with error msgs or my screen is just blue. I can't even get it to play normal TV. I have only been set up for 2 days as I am new to sky. I wish I had stayed with Virgin as I never had any issues with them. I really can't cope with this. I am disabled and old. PLEASE can anyone help me

Re: HELP

Aabid — Sat, 05 Jul 2025 06:48:09 GMT

I'm having a exact same issue when I checkon my sky it's shows everything connected and work good but none of my devices working keep buffering.

I'm not satisfied with this new fiber 150 plan.

Re: HELP

Addie15 — Sat, 05 Jul 2025 06:58:57 GMT

Hi there, @Christine--. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147