topic Re: Voice light orange - no internet in Broadband

Voice light orange - no internet

renitadx — Wed, 09 Oct 2024 10:12:07 GMT

Woke up this morning at 9:00am to no internet even though devices say they're connected. Voice light on router is orange. Turned router off and on again with no luck and sky app is saying there is no issue. Still without internet at 11:11am

Re: Voice light orange - no internet

Ryan3184 — Wed, 09 Oct 2024 11:01:08 GMT

I've had something similar since yesterday. I've never had any trouble with the full fibre connection for years until yesterday. The connection kept dropping all day, voice light is orange most of the time and no internet even though the internet light is green & WiFi light. Yesterday I tried the reset & reboot of everything 😆 no joy. It comes back on sometimes for a bit but then drops again!

Re: Voice light orange - no internet

renitadx — Wed, 09 Oct 2024 11:29:33 GMT

I turned my router off at the wall left it for 45 minutes and turned it back on and my internet seems to be back now.

Re: Voice light orange - no internet

Ryan3184 — Wed, 09 Oct 2024 11:34:17 GMT

I tried all that yesterday and it would come back on for a while, even as long as an hour, but then it would go again 🙁 reset the box, router, literally everything i could, phoned Sky and went through all their steps. An engineer is coming out today, which was quicker than I thought!

Re: Voice light orange - no internet

Eliza14 — Fri, 04 Jul 2025 21:51:16 GMT

Same problem. What number did you phone Sky on?

Re: Voice light orange - no internet

Eliza14 — Fri, 04 Jul 2025 21:58:15 GMT

What's the phone number for Sky?

Re: Voice light orange - no internet

caesarome — Sat, 05 Jul 2025 04:50:22 GMT

@Eliza14

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.