https://helpforum.sky.com/t5/Broadband/No-internet-all-day/m-p/5028661#M500641 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4427711">@Wiilb</a>&nbsp;<BR />If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.</P> Fri, 04 Jul 2025 17:34:22 GMT Daniel0210 2025-07-04T17:34:22Z https://helpforum.sky.com/t5/Broadband/No-internet-all-day/m-p/5028657#M500640 <P>No internet or WiFi all day! Even tv isn't working! My partner works from home and hasn't been able to use internet which is seriously needed... all day!!! Really not good enough</P> Fri, 04 Jul 2025 17:31:26 GMT https://helpforum.sky.com/t5/Broadband/No-internet-all-day/m-p/5028657#M500640 Wiilb 2025-07-04T17:31:26Z https://helpforum.sky.com/t5/Broadband/No-internet-all-day/m-p/5028661#M500641 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4427711">@Wiilb</a>&nbsp;<BR />If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.</P> Fri, 04 Jul 2025 17:34:22 GMT https://helpforum.sky.com/t5/Broadband/No-internet-all-day/m-p/5028661#M500641 Daniel0210 2025-07-04T17:34:22Z