topic Re: No internet available. in Broadband

No internet available.

Giuliano1 — Fri, 04 Jul 2025 13:00:00 GMT

Hi,

The broadband and wifi are connected to all our devices but no internet connection is available. I ahve tried all the troubleshooting steps such as unplugging the router etc but to no avail.

We have now been without i ternet for 48 hours and its becoming impossible to work from home. We need immediate help with this.

Re: No internet available.

JimM1 — Fri, 04 Jul 2025 13:34:14 GMT

@Giuliano1 You could run the Diagnostic test to see if anything is found, else it is a call to sky for them to have a look for you!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: No internet available.

Daniel0210 — Fri, 04 Jul 2025 13:36:03 GMT

@Giuliano1 wrote:

We have now been without i ternet for 48 hours and its becoming impossible to work from home. We need immediate help with this.

@Giuliano1

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.