topic Re: Engineer couldn't complete installation in Broadband

Engineer couldn't complete installation

Crys99 — Fri, 04 Jul 2025 06:01:45 GMT

Hi,

Mj Quinn contractor turned up and said he couldn't complete the installation because of trees and it needs to go overhead or something, but he installed the grey box on the house.

How do I receive an update from sky when this will be done? It's been three days, no update.

The sky contact us page doesn't help, it's an AI chat bot and so is the phone number... How hard is it to talk to someone who can look at my case? Any help please

Re: Engineer couldn't complete installation

Chrisee — Fri, 04 Jul 2025 07:15:06 GMT

@Crys99 MJQuinn work for Openreach and will have reported back to them the fact the job could not be completed. Openreach will arrange a solution but that can take time. Sky will only know what Openreach have reported tomthem so dont expect a firm date. However I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

You should be due compensation for the delay in getting your cinnection working Customer Auto-Compensation | Sky Help | Sky.com

Re: Engineer couldn't complete installation

Crys99 — Fri, 04 Jul 2025 07:25:29 GMT

Thank you for the help and assistance!

Re: Engineer couldn't complete installation

Mr+Flibbles+86 — Fri, 04 Jul 2025 08:47:48 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Engineer couldn't complete installation

Lewe — Tue, 23 Sep 2025 09:46:43 GMT

I have 100% exactly the same issue. My engineer came and could not complete the job. He was a subcontractor for Openreach.

He said it was a 2 part job and he was there to complete the 2nd part only. I have a box fitted to the side of my wall but no fibre connection to the house! How do i find out when this will be completed? It seems impossible to talk to a human via the website. I am stuck in an endless chat bot loop.

I am in desperate need of the wifi connection and have had to buy a temporary wifi box costing me £50 for 1 week.

I have no idea when the 1st part of the install is booked to take place. Help!