topic Re: Broadband not working in Broadband

Broadband not working

Shortie986543 — Fri, 04 Jul 2025 00:53:58 GMT

There is an orange light on my hub and when I test the hub it states there are no issues, but clearly there is I am not happy as an individual with a disability I require access to my internet.

Re: Broadband not working

Daniel0210 — Fri, 04 Jul 2025 02:47:28 GMT

@Shortie986543

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If your broadband still isn’t working after 0700, and you haven’t done it yet, use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

Re: Broadband not working

JimM1 — Fri, 04 Jul 2025 07:22:51 GMT

@Shortie986543 As @Daniel0210 has pointed out, and if that is not the case and you are finding that you have continual loss off the Internet and displayed by the Orange Internet light, then DO call sky and have them take a look see if they can spot it with the diagnostics that they have available to them!

Re: Broadband not working

Simonecapewell — Fri, 04 Jul 2025 07:25:07 GMT

No orange light show is red

Re: Broadband not working

JimM1 — Fri, 04 Jul 2025 08:41:28 GMT

@Simonecapewell For you the link below is about the hub and it's light's!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start