https://helpforum.sky.com/t5/Broadband/Wi-fi-disconnecting/m-p/5027587#M500293 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4426664">@DisplayName17</a>&nbsp;</P> <P>The service checker looks for broand outages in your area so try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 03 Jul 2025 08:47:59 GMT caesarome 2025-07-03T08:47:59Z https://helpforum.sky.com/t5/Broadband/Wi-fi-disconnecting/m-p/5027561#M500282 <P>Every device in my house keeps disconnecting from the wifi. The service checker on skys website keeps saying everything is fine and it is impossible to speak to someone about this because sky have decided not to have a customer service. How do I get a replacement wifi box as apparantly sky thinks everything else is fine.</P> Thu, 03 Jul 2025 08:07:35 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi-disconnecting/m-p/5027561#M500282 DisplayName17 2025-07-03T08:07:35Z https://helpforum.sky.com/t5/Broadband/Wi-fi-disconnecting/m-p/5027587#M500293 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4426664">@DisplayName17</a>&nbsp;</P> <P>The service checker looks for broand outages in your area so try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 03 Jul 2025 08:47:59 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi-disconnecting/m-p/5027587#M500293 caesarome 2025-07-03T08:47:59Z https://helpforum.sky.com/t5/Broadband/Wi-fi-disconnecting/m-p/5027738#M500345 <P>How do I call them as every link on contact us takes me to this community site</P> Thu, 03 Jul 2025 11:56:12 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi-disconnecting/m-p/5027738#M500345 DisplayName17 2025-07-03T11:56:12Z