topic Broadband down in Broadband

Broadband down

Not+happy+chap — Thu, 03 Jul 2025 00:05:12 GMT

Broadband down in L40 near Ormskirk

Re: Broadband down

GD1 — Thu, 03 Jul 2025 00:07:07 GMT

@Not+happy+chap First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband down

Moonlighting — Thu, 03 Jul 2025 00:26:28 GMT

Same here for me I'm in Ormskirk. Checked and says everything is good speed, connection but still no wi fi. My white hub flashing green slowly

Re: Broadband down

Daniel0210 — Thu, 03 Jul 2025 03:54:58 GMT

@Not+happy+chap @Moonlighting

Also bear in mind that when this happens between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.