https://helpforum.sky.com/t5/Broadband/Router-issue/m-p/5027460#M500239 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4426569">@Caroline148</a>&nbsp; <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2192504">@denzilsam22</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 02 Jul 2025 23:52:33 GMT GD1 2025-07-02T23:52:33Z https://helpforum.sky.com/t5/Broadband/Router-issue/m-p/5027447#M500231 <P>Power light is green</P><P>internet light is not on</P><P>wifi light is green&nbsp;</P> Wed, 02 Jul 2025 22:37:52 GMT https://helpforum.sky.com/t5/Broadband/Router-issue/m-p/5027447#M500231 Caroline148 2025-07-02T22:37:52Z https://helpforum.sky.com/t5/Broadband/Router-issue/m-p/5027459#M500238 <P>Ours has just done the same. Is your ok now?</P> Wed, 02 Jul 2025 23:50:28 GMT https://helpforum.sky.com/t5/Broadband/Router-issue/m-p/5027459#M500238 denzilsam22 2025-07-02T23:50:28Z https://helpforum.sky.com/t5/Broadband/Router-issue/m-p/5027460#M500239 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4426569">@Caroline148</a>&nbsp; <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2192504">@denzilsam22</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 02 Jul 2025 23:52:33 GMT https://helpforum.sky.com/t5/Broadband/Router-issue/m-p/5027460#M500239 GD1 2025-07-02T23:52:33Z