topic Re: No WiFI again in Broadband

Wifi issues

PP05 — Wed, 01 Jan 2025 08:07:07 GMT

My wifi is keep dropping for last 2 weeks!

Re: Wifi issues

Chrisee — Wed, 01 Jan 2025 08:24:43 GMT

@PP05 you need to dtermine if its the broadband connection to the hub which is dropping or the WiFi signal in your home as the two have different causes. The lights on the hub can tell you what the issue is https://www.sky.com/help/articles/hub-lights-explained-start

If you have a partial fibre service using the old copper phone line linecdrops areca common issue especially in winter. The service checker in the My Sky app run when the hub is connected will tell you if the fault is bad enough for a check by an engineer to be required as thecautomatic line management system systems are designedcto stabilise most lines.

No WiFI again

PP05 — Wed, 02 Jul 2025 19:20:11 GMT

As of last week there are several issue with WIFi connection is keep dropping and SKY doesn't do anything about it , this need to be resolved as it's shockin service from your side

Re: No WiFI again

GD1 — Wed, 02 Jul 2025 19:25:03 GMT

@PP05 Did you follow the steps on yesterdays post provided by @Chrisee

Re: No WiFI again

JimM1 — Wed, 02 Jul 2025 19:39:12 GMT

@PP05 @GD1 Although you posted way back in Jan the advice is still good. You should also run the service checker, expand your broadband and see how the last 30 day's have been!

https://www.sky.com/servicechecker