topic Re: Fibre cable broken in Broadband

Fibre cable broken

Jack207 — Wed, 02 Jul 2025 13:15:42 GMT

Hi, a contractor working at our property has accidentally broken our overheard fibre cable into our house and we have no WiFi as a result. Can we please book openreach in to replace it. Thank you.

Re: Fibre cable broken

daveNOS — Wed, 02 Jul 2025 13:25:22 GMT

@Jack207 You will have to call Sky so they can report the issue to Openreach and get you an engineer booked,

Re: Fibre cable broken

Jack207 — Wed, 02 Jul 2025 13:27:01 GMT

Hi Dave I tried to call but I was referred to this self diagnosis. Is there a number I can call that isn't the 150?

thanks

jack

Re: Fibre cable broken

JimM1 — Wed, 02 Jul 2025 14:40:14 GMT

@Jack207 You will find the number in the link below, just use the need more help, and you will see it on the page.

https://www.sky.com/help/home

Re: Fibre cable broken

cassally — Wed, 02 Jul 2025 20:50:00 GMT

In the past one phone call would/could solve it all,

these days it's important to "follow" the .......

Is there really no way for Sky to check that customers ONT

is not connected?

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I do not own or need 😉
- xx" 8K/4K TV
- sound bar
- games console

Re: Fibre cable broken

Chrisee — Thu, 03 Jul 2025 07:14:29 GMT

@cassally How does any system distinguish between loss of contact because a hub is unplugged from a line fault?