topic Re: Moving home new contract required in Broadband

Moving home new contract required

becki-mac — Wed, 02 Jul 2025 12:46:21 GMT

Hi,

I called the moving home department yesterday to advise them of my upcoming move - assuming that I would just move my broadband and tv contracts across to the new house. But the lady said I need to enter into a new 24month contract for broadband - is this right? She said my tv package would continue as normal.
Thanks 🙂

Re: Moving home new contract required

caesarome — Wed, 02 Jul 2025 12:57:12 GMT

@becki-mac

She is correct because the line has to be cancelled at your previous property and therefore you have to start a new contract at your new address.

Re: Moving home new contract required

TimmyBGood — Wed, 02 Jul 2025 13:10:11 GMT

@becki-mac

Getting Openreach to carry out the required work has a cost to the ISP which they recover over the length of the minimum contract term.