topic No wifi in Broadband

No wifi

Shellyb111111 — Wed, 02 Jul 2025 11:04:12 GMT

We have workmen outside who are replacing gas pipes so not sure if they have caused an issue but we have no broadband/wifi

Our router is showing Green light on power and WiFi but no light on internet

Re: No wifi

GD1 — Wed, 02 Jul 2025 11:13:52 GMT

@Shellyb111111 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No wifi

JimM1 — Wed, 02 Jul 2025 12:12:31 GMT

@Shellyb111111 You could also pop over and ask them they may have just sliced through the cable if it is all underground, they are normally good at fessing up if they have oops, but if they do not know they will fill it all in and walk away!