topic Re: wi-fi and ethernet connections keep dropping out in Broadband https://helpforum.sky.com/t5/Broadband/wi-fi-and-ethernet-connections-keep-dropping-out/m-p/5026395#M499933 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4425782">@lookingtoleave</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 02 Jul 2025 04:31:44 GMT caesarome 2025-07-02T04:31:44Z wi-fi and ethernet connections keep dropping out https://helpforum.sky.com/t5/Broadband/wi-fi-and-ethernet-connections-keep-dropping-out/m-p/5026392#M499932 <P>when ethernet and wifi work they are great but I'm constantly having to deal with them dropping out, games on pc/consoles lose connection and streaming apps keep frezing up and stopping</P> Wed, 02 Jul 2025 02:41:44 GMT https://helpforum.sky.com/t5/Broadband/wi-fi-and-ethernet-connections-keep-dropping-out/m-p/5026392#M499932 lookingtoleave 2025-07-02T02:41:44Z Re: wi-fi and ethernet connections keep dropping out https://helpforum.sky.com/t5/Broadband/wi-fi-and-ethernet-connections-keep-dropping-out/m-p/5026395#M499933 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4425782">@lookingtoleave</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 02 Jul 2025 04:31:44 GMT https://helpforum.sky.com/t5/Broadband/wi-fi-and-ethernet-connections-keep-dropping-out/m-p/5026395#M499933 caesarome 2025-07-02T04:31:44Z