topic Re: No internet in Broadband

No internet

TheNamesKrisG — Tue, 01 Jul 2025 21:15:29 GMT

3 lights green no light for voice. Broadband appears connected but no internet

Re: No internet

caesarome — Tue, 01 Jul 2025 21:32:39 GMT

@TheNamesKrisG

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No internet

TheNamesKrisG — Tue, 01 Jul 2025 21:37:19 GMT

Thanks for your reply. Unfortunately I've been through all of the tests. Sky doesn't see a problem, but it's clear that I can connect to the hub, but there is no internet connection from there.