topic Re: Broadband not working in Broadband

Broadband not working

ChrisJ5 — Sun, 29 Jun 2025 18:57:31 GMT

Our broadband is not working. I have run diagnostic checks through the MySky app and it says everything is fine but we still have no Internet. I have tried turning the router off and on again three times now and nothing has changed. I need Internet right now so please can someone help me ASAP thank you.

Re: Broadband not working

Daniel0210 — Sun, 29 Jun 2025 18:59:53 GMT

@ChrisJ5
If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

Re: Broadband not working

Srj3 — Tue, 01 Jul 2025 17:27:45 GMT

I am having exactly same issue

Wen run checks says all is ok but it obviously isn't

Re: Broadband not working

Daniel0210 — Tue, 01 Jul 2025 17:29:58 GMT

@Srj3

The above advise applies to you too.

Re: Broadband not working

Srj3 — Tue, 01 Jul 2025 19:50:44 GMT

Thank you. Yes i did all that and all is saying is ok so will need to contact Sky