topic Re: Account update to sky WiFi Max in Broadband

Account update to sky WiFi Max

Agarici — Tue, 01 Jul 2025 16:03:11 GMT

Good afternoon, After a few weeks with very slow Internet connection and troubleshooting, I have had change my old Sky Q Hub with Sky Wifi Max Hub, but seems to be even worse. I'm on the fastest contract for my area. Do they need to update the system as my account still showing as using Sky Q Hub?! Thank you in advance Alex

Re: Account update to sky WiFi Max

Highlinder — Tue, 01 Jul 2025 16:24:07 GMT

@Agarici Are you talking about the Wi-Fi around the property or in your overall broadband connection with the speed you are getting?

Re: Account update to sky WiFi Max

Agarici — Tue, 01 Jul 2025 16:29:14 GMT

Im talking about overall connection. All my devices are wireless connection.

Re: Account update to sky WiFi Max

jamesn123 — Tue, 01 Jul 2025 16:43:20 GMT

@Agarici

The issue likely isnt the router but either your line or local WiFi conditions. What service are you on currently? FTTC or FTTP?

Re: Account update to sky WiFi Max

Agarici — Tue, 01 Jul 2025 16:55:03 GMT

FTTC up to 74MB/s

Re: Account update to sky WiFi Max

Highlinder — Tue, 01 Jul 2025 17:24:40 GMT

@Agarici Black or white router from Sky?

Re: Account update to sky WiFi Max

Agarici — Tue, 01 Jul 2025 17:31:44 GMT

I change the old black with new white.

Re: Account update to sky WiFi Max

Highlinder — Tue, 01 Jul 2025 17:35:39 GMT

@Agarici Do you have any booster pods in the property to help with your Wi-Fi coverage in the property?

Re: Account update to sky WiFi Max

Agarici — Tue, 01 Jul 2025 19:28:02 GMT

I leave in a flat, hub is at the entrance, and have a booster in living room to cover the rest.

Re: Account update to sky WiFi Max

Highlinder — Tue, 01 Jul 2025 19:59:35 GMT

@Agarici When you changed from the older router did you also change to the new booster pod?

Re: Account update to sky WiFi Max

Agarici — Tue, 01 Jul 2025 21:03:18 GMT

I still use the sky q booster, don't have the newest version.

Re: Account update to sky WiFi Max

Chrisee — Wed, 02 Jul 2025 05:54:20 GMT

@Agarici the old Sky Q bousters are not compatable with the new hubs so should be disconnected unless it is required to boost the signal from a Sky Q box to to Sky Q minis. If you have bought Sky WiFi Max then call Sky and request a matched pod extender - the package can supply up to 3 pods but the second and third are only supplied after an engineer visits.

You dont mention if you have Sky Q tv boxes but if you have these no longer act as wifi hotspots for your other devices.