WiFi is down

Fran210 — Mon, 30 Jun 2025 17:36:08 GMT

Hello

my WiFi has randomly stopped working and if tried everything that it says to do, such as restarting it.

Re: WiFi is down

Daniel0210 — Mon, 30 Jun 2025 17:51:06 GMT

@Fran210
Wi-Fi is basically the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

Re: WiFi is down

IHATESKYWIFI — Tue, 01 Jul 2025 17:04:15 GMT

SAME IT STARTED ON THE SAME TIME AS U

Re: WiFi is down

Daniel0210 — Tue, 01 Jul 2025 17:08:43 GMT

@IHATESKYWIFI

The same advice applies.

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