https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026090#M499832 <P>Thank you. Yea done all checks and still nothing. So annoying&nbsp;</P> Tue, 01 Jul 2025 15:36:48 GMT Sandi247 2025-07-01T15:36:48Z https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026087#M499829 <P>My WiFi has been non existent for 2 days now. Rebooted and done everything still nothing. &nbsp;</P> Tue, 01 Jul 2025 15:33:39 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026087#M499829 Sandi247 2025-07-01T15:33:39Z https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026088#M499830 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4425485">@Sandi247</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 01 Jul 2025 15:34:45 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026088#M499830 caesarome 2025-07-01T15:34:45Z https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026090#M499832 <P>Thank you. Yea done all checks and still nothing. So annoying&nbsp;</P> Tue, 01 Jul 2025 15:36:48 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026090#M499832 Sandi247 2025-07-01T15:36:48Z https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026104#M499839 <P>I have a similar issue. Keeps dropping out for up to an hour or so and then comes back on. I've done all the checks listed above and tried rebooting but it's still dropping out randomly.&nbsp;<BR /><BR /></P><P>when it goes off it flashes green on the router. The ONTs PON light flashes but won't connect again for an age or until I power off the ONT/ boot it back up.&nbsp;</P> Tue, 01 Jul 2025 15:56:46 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026104#M499839 Tomb130 2025-07-01T15:56:46Z https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026134#M499853 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4425485">@Sandi247</a>&nbsp;</P> <P>Is the connection actually down? What lights are showing on the hub?</P> Tue, 01 Jul 2025 16:40:18 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026134#M499853 jamesn123 2025-07-01T16:40:18Z https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026135#M499854 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4425495">@Tomb130</a>&nbsp;</P> <P>Have you tried running the line test in the My Sky app?</P> Tue, 01 Jul 2025 16:40:43 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026135#M499854 jamesn123 2025-07-01T16:40:43Z https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026148#M499860 <P>Hello. Yes, it says that both the broadband and WiFi are looking good.&nbsp;</P> Tue, 01 Jul 2025 16:58:40 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026148#M499860 Tomb130 2025-07-01T16:58:40Z https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026204#M499885 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4425495">@Tomb130</a>&nbsp;If you ONT is flashing then you have a problem!</P> Tue, 01 Jul 2025 17:49:17 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026204#M499885 JimM1 2025-07-01T17:49:17Z https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026213#M499889 <P>Thought so 🤦🏻‍<span class="lia-unicode-emoji" title=":male_sign:">♂️</span> would that be a sky problem or an open reach problem?</P> Tue, 01 Jul 2025 17:59:31 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026213#M499889 Tomb130 2025-07-01T17:59:31Z https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026216#M499891 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4425495">@Tomb130</a>&nbsp;More so an OR exchange problem, so next time ONT reset only and see if it goes to solid green.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Not sure which ONT you have so covered a few basic ones" style="width: 624px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/111423i3F5BDA3F2A96D8F2/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_1-7-2025_192823_.jpeg" alt="Not sure which ONT you have so covered a few basic ones" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Not sure which ONT you have so covered a few basic ones</span></span></P> Tue, 01 Jul 2025 18:39:04 GMT https://helpforum.sky.com/t5/Broadband/WiFi-dropped-out-2-days/m-p/5026216#M499891 JimM1 2025-07-01T18:39:04Z