topic Re: No Ont box in Broadband

No Ont box

Skyhelp5 — Tue, 01 Jul 2025 10:01:02 GMT

Hey all

I've moved into a house with no Ont box but wiring is still here , so I expect it wasn't taken when they moved out

can I just order a new one if so how ?

Thanks

Re: No Ont box

JimM1 — Tue, 01 Jul 2025 10:06:58 GMT

@Skyhelp5 If it has been removed, you will need to call sky, report it so and they can do what is needed. Number is in the link just do need more help to see it!

https://www.sky.com/help/home

Re: No Ont box

jamesn123 — Tue, 01 Jul 2025 10:39:30 GMT

@Skyhelp5

You can't 'order' one as such. Essentially when you place an order for Sky broadband/do a home move with them your service will likely be activated remotely as Openreach will think the ONT is in place. Once that's been done you then call Sky and report you dont have an ONT. An engineer appointment will then be booked and they will bring an ONT with them.