topic Re: No wifi in Broadband

No wifi

Ln45 — Mon, 30 Jun 2025 21:39:45 GMT

Please help I have done all the troubleshoot but says I have no internet

Re: No wifi

JimM1 — Mon, 30 Jun 2025 21:45:32 GMT

@Ln45 What do you see on the hub! link below about hub and lights.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No wifi

Ln45 — Mon, 30 Jun 2025 21:52:41 GMT

The internet part is just blank so it's the internet connection that is the problem

Re: No wifi

JimM1 — Mon, 30 Jun 2025 22:15:03 GMT

@Ln45 Run the service checker to see if it can find anything area specific. Again link is below!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Re: No wifi

JimM1 — Mon, 30 Jun 2025 22:16:27 GMT

@Ln45 Going to take it that you have the Sky Broadband Hub from the first link with the Internet led that is out!

Re: No wifi

Ln45 — Tue, 01 Jul 2025 10:02:10 GMT

Yes that is correct

Re: No wifi

jamesn123 — Tue, 01 Jul 2025 10:38:05 GMT

Hi @Ln45

I have escalated your post to Sky, look out for a message on the forum

Re: No wifi

Addie15 — Tue, 01 Jul 2025 10:56:35 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Ln45.