topic Broadband keeps dropping out. in Broadband

Broadband keeps dropping out.

1user — Mon, 30 Jun 2025 22:38:41 GMT

My broadband keeps dropping out intermittently. When it drops off the internet light goes from off flashing amber then green. I did a test broadband test it failed then did it again and passed. At the moment the internet light is going off, amber, then flashing amber and green. Can you get someone to check it thank you.

Re: Broadband keeps dropping out.

Chrisee — Tue, 01 Jul 2025 06:12:31 GMT

@1user Sky cannot match a forum post to an account so you need to talk directly to them. To help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Broadband keeps dropping out.

Lisa-P1987 — Tue, 01 Jul 2025 09:14:06 GMT

Thanks for escalating this. We’ve sent 1user an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.