topic Signal dropping out in Broadband

Signal dropping out

AngieB26 — Mon, 30 Jun 2025 20:27:18 GMT

Over many weeks my signal freezes while I'm watching certain TV channels and also YouTube. When I go to installation my signal is half as strong as other signals in homes around me. Can you please help me as this is denying me from watching my favourite channels.

Re: Signal dropping out

Lisa-P1987 — Tue, 01 Jul 2025 09:12:31 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Signal dropping out

AngieB26 — Sat, 05 Jul 2025 09:21:52 GMT

Spoke to SKY customer services who said someone would call me on Friday (yesterday).

Made sure not to go out anywhere so I could be accessible. Did not recieve a call so now not sure what I should do.

They said they would send me a new router as it would appear mine may be faulty.

I'll wait to see if anything happens today!