topic Ordered Sky Hub a month ago, awaiting dispatch in Broadband

Ordered Sky Hub a month ago, awaiting dispatch

stanDavis — Mon, 30 Jun 2025 17:23:45 GMT

Hi, I set up My Sky package ready to move into My first home almost a month ago and Sky hub still says awaiting dispatch, I got the Sky TV/Puck on the 19th and am moving in in a few days now, but Sky hub still hasn't changed status? Is there any reason why or anything to help? thanks

Re: Ordered Sky Hub a month ago, awaiting dispatch

Daniel0210 — Mon, 30 Jun 2025 17:26:52 GMT

@stanDavis

Whens your activation date? Hubs are dispatched through Royal Mail and Sky try to arrange it to arrive 1-4 days prior to the activation.

Re: Ordered Sky Hub a month ago, awaiting dispatch

stanDavis — Mon, 30 Jun 2025 17:34:03 GMT

Hi,

Activation date is the 8th, move in is a few before then, ah okay I figured they'd be delivered with the puck lol, I'll give it a couple more days and see if there's any update, is there a reason why it's done that way or?

Thanks

Re: Ordered Sky Hub a month ago, awaiting dispatch

Daniel0210 — Mon, 30 Jun 2025 17:37:56 GMT

@stanDavis

Once the hub has been dispatched you can track it. No need for anyone to be in but be aware the postie will leave it supposedly hidden and post a note through the letterbox where it is. Behind a bin is a favourite but hopefully not what one postman did and put it in the bin on collection day!

Re: Ordered Sky Hub a month ago, awaiting dispatch

stanDavis — Mon, 30 Jun 2025 17:42:34 GMT

That's good then I was worried as I'm only off for a couple of days around that time and can't get any more off but it's relieving to know it's arranged closer to the time 🙂 And no stress there atleast, the bins are in a locked shed lol

Re: Ordered Sky Hub a month ago, awaiting dispatch

Daniel0210 — Mon, 30 Jun 2025 17:50:05 GMT

@stanDavis

My son joined Sky in November. His hub was received 5 days before activation and it was actually a day before tracking said it would arrive. Fortunately he had a text as well as a card through the letterbox and we were able to retrieve it from behind a bin whilst he was at work.

Re: Ordered Sky Hub a month ago, awaiting dispatch

stanDavis — Mon, 30 Jun 2025 18:30:39 GMT

That would be perfect then, should be in the next few days if it's any similar! Thank You for the help 🙂