topic Re: How do i get someone to contact me in Broadband

How do i get someone to contact me

Medcatt — Mon, 30 Jun 2025 14:30:06 GMT

First my broadband box didnt get delivered then i get another sent out finally but it turns up aftwr the engineer so it doesnt even work I have all the lights but the Internet one and ive been payinf for broadband and a sky stream box that are unusable! The virtual chat is useless and just goes in circles and its impossible to get anybody to contact me back I have escalated the issue with the technical team who just keep sending me texts to say theyve closed my case as they cant find an issue and i do not have the ability to make calls so i cant even speak to anyone to explain my issue How do you get anybody at sky to contacr you because im paying my bill just for the fun of it at this point Its ridiculous

Re: How do i get someone to contact me

Daniel0210 — Mon, 30 Jun 2025 14:35:22 GMT

@Medcatt

Why don't you have the ability to call Sky?

Re: How do i get someone to contact me

Medcatt — Mon, 30 Jun 2025 14:38:37 GMT

I paid my phone bill a few days late so its blocked from making calls for a couple days

Re: How do i get someone to contact me

Daniel0210 — Mon, 30 Jun 2025 14:41:20 GMT

@Medcatt

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method.

Re: How do i get someone to contact me

Medcatt — Mon, 30 Jun 2025 14:49:14 GMT

I dont owe sky any money

I paid my 02 phone bill a day late as i hadnt noticed my direct debit had stopped

But that has nothing to do with sky, ive paid my first 2 sky bills (on time) but i still havent even had access to broadband or my sky stream box once in that time

Im just finding it hard to get in contact with somebody while i cant make calls

Re: How do i get someone to contact me

Daniel0210 — Mon, 30 Jun 2025 14:51:00 GMT

@Medcatt wrote:

I paid my phone bill a few days late so its blocked from making calls for a couple days

Apologies @Medcatt I took that to be a Sky mobile service.

Re: How do i get someone to contact me

jamesn123 — Mon, 30 Jun 2025 14:52:44 GMT

Hi @Medcatt

I have escalated your post to Sky, look out for a message on the forum

Re: How do i get someone to contact me

Lisa-P1987 — Mon, 30 Jun 2025 15:12:03 GMT

Thanks for escalating this. We’ve sent Medcatt an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: How do i get someone to contact me

Pauline87 — Wed, 20 Aug 2025 10:08:55 GMT

The engineer has left with out setting the hub up never came into the house

Re: How do i get someone to contact me

Daniel0210 — Wed, 20 Aug 2025 12:28:55 GMT

@Pauline87 wrote:

The engineer has left with out setting the hub up never came into the house

@Pauline87

Please explain in more detail. Are you new to Sky broadband? Is today your activation date? What did the engineer say before leaving?