https://helpforum.sky.com/t5/Broadband/MS-Teams-video-calls-timeout-with-new-Sky-Router-Hub/m-p/5025152#M499494 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4424636">@SteveM75</a>&nbsp;</P> <P>Sky hubs do not require firewall changes to be able to use a VPN. Your 1st line support need to provide you with more information as to what exactly the issue is and how they expect Sky to fix it.&nbsp;</P> Mon, 30 Jun 2025 12:49:49 GMT jamesn123 2025-06-30T12:49:49Z https://helpforum.sky.com/t5/Broadband/MS-Teams-video-calls-timeout-with-new-Sky-Router-Hub/m-p/5025081#M499473 <P>Hi,&nbsp;</P><P>I was told by my 1st line support that I need to contact Sky as my company (Equans) &nbsp;VPN has issues, and a firewall change needs to be made by Sky.</P><P>&nbsp;</P><P>Regards,</P><P>Steve</P> Mon, 30 Jun 2025 12:00:44 GMT https://helpforum.sky.com/t5/Broadband/MS-Teams-video-calls-timeout-with-new-Sky-Router-Hub/m-p/5025081#M499473 SteveM75 2025-06-30T12:00:44Z https://helpforum.sky.com/t5/Broadband/MS-Teams-video-calls-timeout-with-new-Sky-Router-Hub/m-p/5025152#M499494 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4424636">@SteveM75</a>&nbsp;</P> <P>Sky hubs do not require firewall changes to be able to use a VPN. Your 1st line support need to provide you with more information as to what exactly the issue is and how they expect Sky to fix it.&nbsp;</P> Mon, 30 Jun 2025 12:49:49 GMT https://helpforum.sky.com/t5/Broadband/MS-Teams-video-calls-timeout-with-new-Sky-Router-Hub/m-p/5025152#M499494 jamesn123 2025-06-30T12:49:49Z