topic Re: Network issue in Broadband

Network issue

Mihaiela5 — Mon, 30 Jun 2025 08:30:33 GMT

HI, My name is Mihaiela Luciu? I would like to talk wirh an agent about my network issue. Sincer Friday morning all of a sudden we don't have network în our house. Can someone assist with that ASAP? Thank you

Re: Network issue

Annie+UK — Mon, 30 Jun 2025 08:57:46 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: Network issue

caesarome — Mon, 30 Jun 2025 08:59:39 GMT

@Mihaiela5

Is it your Sky Briadband that isn't working if so the first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.