https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5024849#M499409 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4424486">@Tj63</a>&nbsp;Sky will have given you a date for when your new service will be activated if that has passed call them to check what has happened.However as seems likely you are switching to a new full fibre service that does take longer as Openreach have to run a new line to your property. If you check the My Orders area of the My Sky app it should tell you more.</P> Mon, 30 Jun 2025 08:52:28 GMT Chrisee 2025-06-30T08:52:28Z https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5024809#M499359 <P>I have moved house and sky have sent me a new wire to get connected but none of the wires I have are working&nbsp;</P> Mon, 30 Jun 2025 08:10:35 GMT https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5024809#M499359 Tj63 2025-06-30T08:10:35Z https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5024849#M499409 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4424486">@Tj63</a>&nbsp;Sky will have given you a date for when your new service will be activated if that has passed call them to check what has happened.However as seems likely you are switching to a new full fibre service that does take longer as Openreach have to run a new line to your property. If you check the My Orders area of the My Sky app it should tell you more.</P> Mon, 30 Jun 2025 08:52:28 GMT https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5024849#M499409 Chrisee 2025-06-30T08:52:28Z