https://helpforum.sky.com/t5/Broadband/Miss-Loopy17/m-p/5024768#M499351 <P>No WiFi I need a engineer to attend today&nbsp;</P> Mon, 30 Jun 2025 07:04:12 GMT Loopy17-_ 2025-06-30T07:04:12Z https://helpforum.sky.com/t5/Broadband/Miss-Loopy17/m-p/5024766#M499350 <P>No WiFi&nbsp;</P> Mon, 30 Jun 2025 07:03:36 GMT https://helpforum.sky.com/t5/Broadband/Miss-Loopy17/m-p/5024766#M499350 Loopy17-_ 2025-06-30T07:03:36Z https://helpforum.sky.com/t5/Broadband/Miss-Loopy17/m-p/5024768#M499351 <P>No WiFi I need a engineer to attend today&nbsp;</P> Mon, 30 Jun 2025 07:04:12 GMT https://helpforum.sky.com/t5/Broadband/Miss-Loopy17/m-p/5024768#M499351 Loopy17-_ 2025-06-30T07:04:12Z https://helpforum.sky.com/t5/Broadband/Miss-Loopy17/m-p/5024778#M499353 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4424464">@Loopy17-_</a>&nbsp;</P> <P>Your duplicate thread has been removed as has a duplicate post on here. Even if you need an engineer it won't be today.&nbsp;<BR /><BR />Wi-Fi is basically the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky). <BR /><BR />If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.</P> Mon, 30 Jun 2025 07:14:49 GMT https://helpforum.sky.com/t5/Broadband/Miss-Loopy17/m-p/5024778#M499353 Daniel0210 2025-06-30T07:14:49Z https://helpforum.sky.com/t5/Broadband/Miss-Loopy17/m-p/5024936#M499424 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4424464">@Loopy17-_</a>&nbsp;wrote:<BR /> <P>No WiFi <STRONG>I need a engineer to attend today&nbsp;</STRONG></P> <HR /></BLOCKQUOTE> <P>That's just not going to happen as your agreement is for domestic broadband which carries with it a SLA of 2 working days from reporting it to Sky (if there is a fault), by posting here you're not reporting it to Sky.</P> <P>&nbsp;</P> <P>If there is no fault Sky or more important, Openreach simply won't attend to sort out your internal wifi issues.</P> Mon, 30 Jun 2025 09:44:31 GMT https://helpforum.sky.com/t5/Broadband/Miss-Loopy17/m-p/5024936#M499424 GD1 2025-06-30T09:44:31Z