topic STILL BROKEN in Broadband

STILL BROKEN

TAB3 — Sun, 29 Jun 2025 18:49:20 GMT

for the last week we have had no broadband or wifi, engineer came thursday, said he had fixed it, we went away for the weekend and it's not working again. is there an email address to contact sky ob

Re: STILL BROKEN

caesarome — Sun, 29 Jun 2025 18:56:40 GMT

@TAB3

There is no email address so try running this line test because if a fault is found is should allow you to book an engineer repair:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: STILL BROKEN

Daniel0210 — Sun, 29 Jun 2025 18:57:14 GMT

@TAB3

Sky don't use email for general communication or fault reporting. Give Sky another call if necessary.

Re: STILL BROKEN

TAB3 — Sun, 29 Jun 2025 19:31:52 GMT

where can i find the helpline number for assistance/ complaints? i have looked all over the app and can't see it anywhere

Re: STILL BROKEN

Daniel0210 — Sun, 29 Jun 2025 19:34:30 GMT

@TAB3

How did you report it last time?

To call Sky dial 150 (free) from either your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.