topic Re: Internet not working in Broadband https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5024205#M499142 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4233494">@LauraJP1</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 29 Jun 2025 12:04:54 GMT caesarome 2025-06-29T12:04:54Z Internet not working https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5024199#M499139 On the box, there is no light for the Internet bulb and the voice bulb is orange Sun, 29 Jun 2025 11:48:27 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5024199#M499139 LauraJP1 2025-06-29T11:48:27Z Re: Internet not working https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5024205#M499142 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4233494">@LauraJP1</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 29 Jun 2025 12:04:54 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5024205#M499142 caesarome 2025-06-29T12:04:54Z