topic sky broadband in Broadband

sky broadband

Cazfred1 — Sun, 29 Jun 2025 09:48:58 GMT

I switched from bt broadband to sky broadband, the person I spoke to said sky would pay £100 to bt because I was still in contract so would have a early termination fee which I expected. I have just received my final bill from bt & sky has not paid bt anything. Could someone explain to me how this works please?

Thanks.

Re: sky broadband

Daniel0210 — Sun, 29 Jun 2025 09:54:04 GMT

@Cazfred1

Sky would only pay up to £100 for broadband. Please read below about Sky switch credit

https://www.sky.com/help/articles/switching-credit-offer

Re: sky broadband

daveNOS — Sun, 29 Jun 2025 09:55:11 GMT

@Cazfred1 Sky won't pay BT anything, you have to pay the fee and then Sky will credit upto £100 to your Sky account.

Re: sky broadband

JimM1 — Sun, 29 Jun 2025 09:55:55 GMT

@Cazfred1 It works that YOU and YOU alone pay the whole final bill that BT have sent you, Nothing else!

Credit for switching your TV or broadband to Sky | Sky Help | Sky.com | Sky Help | Sky.com

Re: sky broadband

Cazfred1 — Sun, 29 Jun 2025 10:06:29 GMT

Thanks, so Ayesha telling me sky would pay BT was not right then. Another lesson learned.

Re: sky broadband

Daniel0210 — Sun, 29 Jun 2025 10:18:10 GMT

@Cazfred1

Some unfortunate phrasing in that text. You pay BT, Sky reimburse you.

Re: sky broadband

Cazfred1 — Sun, 29 Jun 2025 10:21:24 GMT

Thank you Daniel, they have not reinbursed me, do I have to ask for it?

Re: sky broadband

Daniel0210 — Sun, 29 Jun 2025 10:25:54 GMT

@Cazfred1

It's explained in that link in post 2. It comes as a credit on your Sky account.

Re: sky broadband

Cazfred1 — Sun, 29 Jun 2025 10:31:09 GMT

Thank you all, Would not have worked it out without your help.

Cheers