https://helpforum.sky.com/t5/Broadband/Steve/m-p/5023885#M498964 <P>Your app is telling me that my connection is good and my WiFi is good! This is inaccurate as I have no WiFi and I have no internet connection on any of my devices</P> Sat, 28 Jun 2025 20:00:13 GMT Stev011 2025-06-28T20:00:13Z https://helpforum.sky.com/t5/Broadband/Steve/m-p/5023868#M498953 <P>I don't have a network connection&nbsp;</P> Sat, 28 Jun 2025 19:27:51 GMT https://helpforum.sky.com/t5/Broadband/Steve/m-p/5023868#M498953 Stev011 2025-06-28T19:27:51Z https://helpforum.sky.com/t5/Broadband/Steve/m-p/5023874#M498958 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4423840">@Stev011</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Sat, 28 Jun 2025 19:38:57 GMT https://helpforum.sky.com/t5/Broadband/Steve/m-p/5023874#M498958 Highlinder 2025-06-28T19:38:57Z https://helpforum.sky.com/t5/Broadband/Steve/m-p/5023885#M498964 <P>Your app is telling me that my connection is good and my WiFi is good! This is inaccurate as I have no WiFi and I have no internet connection on any of my devices</P> Sat, 28 Jun 2025 20:00:13 GMT https://helpforum.sky.com/t5/Broadband/Steve/m-p/5023885#M498964 Stev011 2025-06-28T20:00:13Z