https://helpforum.sky.com/t5/Broadband/Broadband/m-p/5023796#M498917 Hi I had a sky engineer out on Monday he said I need openreach out . They came on Thursday he said there was no fault on the line , I needed a new router. You kindly sent a new router . That hasn't solved the problem wp, we still have no Internet or sky q upstairs. It just won't connect Sat, 28 Jun 2025 17:42:19 GMT woodburn1967 2025-06-28T17:42:19Z https://helpforum.sky.com/t5/Broadband/Broadband/m-p/5023796#M498917 Hi I had a sky engineer out on Monday he said I need openreach out . They came on Thursday he said there was no fault on the line , I needed a new router. You kindly sent a new router . That hasn't solved the problem wp, we still have no Internet or sky q upstairs. It just won't connect Sat, 28 Jun 2025 17:42:19 GMT https://helpforum.sky.com/t5/Broadband/Broadband/m-p/5023796#M498917 woodburn1967 2025-06-28T17:42:19Z https://helpforum.sky.com/t5/Broadband/Broadband/m-p/5023836#M498938 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2864235">@woodburn1967</a>&nbsp;</P> <P>Where is the broadband hub situated in your property and are all the lights lit on it ?&nbsp;</P> Sat, 28 Jun 2025 18:40:05 GMT https://helpforum.sky.com/t5/Broadband/Broadband/m-p/5023836#M498938 caesarome 2025-06-28T18:40:05Z https://helpforum.sky.com/t5/Broadband/Broadband/m-p/5023841#M498941 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2864235">@woodburn1967</a>&nbsp;In case you need the link to the hub lights etc.</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Sat, 28 Jun 2025 18:44:45 GMT https://helpforum.sky.com/t5/Broadband/Broadband/m-p/5023841#M498941 JimM1 2025-06-28T18:44:45Z