topic Re: No ONT cable in Broadband

No ONT cable

Dara42 — Sat, 28 Jun 2025 15:50:17 GMT

I've just moved into a new flat, and the broadband has been activated today, but when I got there I noticed there is no ONT power cable. I've received the actually broadband box and everything but haven't set it up yet. Was wondering if there is one I can buy online or any way to contact Sky, tried using the automated response thing but got nowhere with it. Need it sorted ASAP as I have no WiFi at the moment, and the service in my flat is awful. Thanks!

Re: No ONT cable

Chrisee — Sat, 28 Jun 2025 16:15:55 GMT

@Dara42 the oower suplyvand cablechas to come from Openreach but you have to ask Sky to arrangecthst. Why people take what is a useless power supply with them when they move beats me,

I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: No ONT cable

Dara42 — Sat, 28 Jun 2025 16:59:00 GMT

Thank you so much. Appreciate that. Will be on the look out

Re: No ONT cable

Mr+Flibbles+86 — Sat, 28 Jun 2025 17:00:47 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: No ONT cable

Ppizzey — Sat, 12 Jul 2025 14:05:27 GMT

Hi I have the same issue my ont cable isn't in the property and my service is due to go live on Monday

Re: No ONT cable

JimM1 — Sat, 12 Jul 2025 14:32:04 GMT

@Ppizzey You have to wait until Monday then call sky and have them organise OR to replace the missing!