Broadband red

Cortneejai55 — Fri, 27 Jun 2025 19:47:38 GMT

My broadband is red and my bill isn’t due till tomorrow

Re: Broadband red

TimmyBGood — Fri, 27 Jun 2025 19:56:53 GMT

@Cortneejai55

That's likely to be an external fault rather than service suspension.

Re: Broadband red

caesarome — Fri, 27 Jun 2025 20:55:50 GMT

@Cortneejai55

Your bill will not be taken tomorrow due to it being the weekend so Monday is the earliest it would be taken.

For the fault the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

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Broadband red

Re: Broadband red

Re: Broadband red