topic Re: No wifi in Broadband

No wifi

Amskie — Fri, 27 Jun 2025 11:11:39 GMT

Hi I have checked in your wifi checker everything looks ok and good but there is no wifi connection and 2 lights are orange color on the hub modem itself .

Re: No wifi

Daniel0210 — Fri, 27 Jun 2025 11:28:50 GMT

@Amskie
This is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

Wi-Fi is basically the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

Re: No wifi

SuffolkVillager — Fri, 27 Jun 2025 11:53:55 GMT

I have the same thing - tests say there is nothing wrong with it but the wifi light is Amber as is the voice number. Diagnostics on my phone say that the connection has dropped in my home but the advice given hasn't fixed it.

going round in circles and trying to find a help number. I have no phone signal in my village.

Re: No wifi

Daniel0210 — Fri, 27 Jun 2025 11:55:41 GMT

@SuffolkVillager
To call Sky dial 150 (free) from either your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: No wifi

Amskie — Fri, 27 Jun 2025 15:24:35 GMT

Oh Thank you.Your information is a great help.🙂

Re: No wifi

Amskie — Fri, 27 Jun 2025 15:25:24 GMT

Hi! Yes exactly the same case as mine.Currently it is working now.