topic Re: Wifi in Broadband

Wifi

steph7392 — Thu, 26 Jun 2025 12:06:26 GMT

Someone from the council came out to cut my grass and I think they have cut the internet wire the internet isn't on at all

Re: Wifi

caesarome — Thu, 26 Jun 2025 12:09:42 GMT

@steph7392

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wifi

steph7392 — Thu, 26 Jun 2025 12:10:55 GMT

I have already ran a test line it's all good my husband went out to check the wires have been pulled out the box I really need a engineer but no phone numbers to call someone or speak to someone

Re: Wifi

JimM1 — Thu, 26 Jun 2025 12:12:12 GMT

@steph7392 Are you sure that the Internet wire is running along that way, it is a highly unusual method for a Fibre Optic or Copper cable to be done to connect up to a property!

Re: Wifi

steph7392 — Thu, 26 Jun 2025 12:12:26 GMT

The power light is green the internet light is off the WiFi is green and the voice is orange

Re: Wifi

steph7392 — Thu, 26 Jun 2025 12:13:26 GMT

I really need someone to come out I was watching tv and when they have cut my grass they have just ripped against the wall and pulled it out.

Re: Wifi

caesarome — Thu, 26 Jun 2025 12:17:01 GMT

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Wifi

JimM1 — Thu, 26 Jun 2025 12:17:03 GMT

@steph7392 In that case you need to call sky report it as you explained and have them organise Engineer repair. Number is in the link below, just use the need more help to see it.

https://www.sky.com/help/home

Re: Wifi

steph7392 — Thu, 26 Jun 2025 12:22:45 GMT

I can't phone anyone cos it's asking for my bank account 2 digits and I don't know it so what on earth am I meant to do to get in contact with someone? I pay this bill every month and I'm not been cut off any chance anyone can phone me?

Re: Wifi

caesarome — Thu, 26 Jun 2025 12:30:32 GMT

If you are the account holder and bill payer then you should know what these are.

Re: Wifi

JimM1 — Thu, 26 Jun 2025 12:35:28 GMT

@steph7392 Is the info NOT on the card you pay with! No one is going to call you as not even known who you are from a Forum posting!